{"id":11,"date":"2023-04-12T14:00:12","date_gmt":"2023-04-12T14:00:12","guid":{"rendered":"https:\/\/www.villasnow.com\/discover\/?p=11"},"modified":"2025-12-18T13:29:48","modified_gmt":"2025-12-18T13:29:48","slug":"faqs-useful-information","status":"publish","type":"post","link":"https:\/\/www.villasnow.com\/discover\/faqs-useful-information\/","title":{"rendered":"FAQs &#038; Useful Guide to your Lanzarote Holiday Villa"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#feb711;color:#feb711\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Travel from Arrecife airport.<\/h2>\n\n\n\n<p style=\"font-size:14px\"><strong>Airport transfers<\/strong><br>We\u2019re more than happy to arrange an airport transfer for you. We have access to very reasonable rates, please email <a href=\"mailto:guests@villasnow.com\">guests@villasnow.com<\/a> for more information and to book your personal transfer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"630\" src=\"https:\/\/www.villasnow.com\/discover\/wp-content\/uploads\/2023\/04\/ross-parmly-rf6ywHVkrlY-unsplash-1500x630.jpg\" alt=\"\" class=\"wp-image-12\"\/><\/figure>\n\n\n\n<p style=\"font-size:14px\"><strong>By Taxi<\/strong><br>Available from just outside the airport and currently, (Spring 2023) costs approximately 50 euros for a standard car for 4 people.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:14px\"><strong>By Car<\/strong><br>When you leave the airport, follow the LZ-2 south, signposted Puerto del Carmen and Playa Blanca. Continue to follow the LZ-2 as you pass the signs for Puerto del Carmen and on through Tias, M\u00e1cher, Uga, passing around the outskirts of Yaiza and finally into Playa Blanca.<\/p>\n\n\n\n<p style=\"font-size:14px\">It\u2019s worth noting that just after the turn-off for T\u00edas, the road will split into two, move over into the left-hand lane, signposted for Yaiza. The journey should take around 40 minutes.<\/p>\n\n\n\n<p style=\"font-size:14px\"><strong>By Bus<\/strong><br>There is a regular bus service between the airport and Playa Blanca. You will need to get on bus route 161 \/ 261, click <a href=\"https:\/\/www.arrecifebus.com\/index.php?option=com_content&amp;view=article&amp;id=2389&amp;lang=en\">here<\/a> for the timetable.<br>Monday and Friday, buses usually run from the airport every 30 minutes from 7.30 am to 10.30pm. Please note that a reduced timetable tends to run at the weekend and public holidays. We very much recommend that you check the timetable prior to your arrival.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:14px\">Your journey should take approx. one hour.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#feb711;color:#feb711\"\/>\n\n\n\n<p style=\"font-size:14px\"><strong>Can you help me hire a car?<\/strong><br><br>We have agreements with local care hire organisations.<br>We\u2019re more than happy to arrange for a vehicle of your choice to be waiting for you when you arrive at the Arrecife airport in Lanzarote along with the company representative. To book car hire please contact <a href=\"mailto:guests@villasnow.com\">guests@villasnow.com<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"630\" src=\"https:\/\/www.villasnow.com\/discover\/wp-content\/uploads\/2023\/04\/daniil-sliusar-0HDpg1Cw-rM-unsplash-1500x630.jpg\" alt=\"\" class=\"wp-image-15\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Checking into my Lanzarote Holiday Villa.<\/strong><\/h2>\n\n\n\n<p style=\"font-size:14px\">Following your booking you will be sent an email linking to our online check-in &#8211; all guests are now required to follow this process.<br><br>Prior to your arrival and following the successful completion of your check-in email,&nbsp; you\u2019ll be sent detailed information with everything you need to know about checking into your villa, we\u2019ve even included directions too!&nbsp;<\/p>\n\n\n\n<p style=\"font-size:14px\"><strong>Check-in and Check-out times.<\/strong><br><br>You can check in to your villa anytime from 4 pm on your day of arrival.<br>Check-out is before 10 am on your day of departure.<\/p>\n\n\n\n<p style=\"font-size:14px\">Should you arrive a little earlier than our agreed check-in, you are welcome to make your way to your Villa. If the cleaning and housekeeping team are in the villa or they have yet to visit and clean your holiday villa, please feel free to leave your luggage, at your own risk, within the property. We ask that you then leave the property and return when your villa clean has been completed and the housekeeping team have vacated.<br>Should you choose to do the above option, please ensure that you do not take the Villa key with you until after the check-in time of 4pm. Please leave the keys in the secure key box as per your arrival email. Please do not bring any food to store in the cupboards or fridge\/freezer until after our housekeeping team have finished.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"630\" src=\"https:\/\/www.villasnow.com\/discover\/wp-content\/uploads\/2023\/04\/Villa-Rossa-pool-1500x630.jpg\" alt=\"\" class=\"wp-image-18\"\/><\/figure>\n\n\n\n<p style=\"font-size:14px\"><br><strong>Can I arrange a late checkout and\/or can I store my luggage safely?<\/strong><br><br>If you have an early arrival or a late departure flight we have secure luggage storage available. A late checkout on your day of departure may also be possible. Please speak to our Guest Relations team when you arrive and\/or at your Welcome visit.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#feb711;color:#feb711\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">About your Playa Blanca Holiday Villa.<\/h2>\n\n\n\n<p style=\"font-size:14px\">In most of our villas,&nbsp;you will find a <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Villas<\/mark><\/strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\"><strong>Now<\/strong><\/mark> &#8216;Welcome pack&#8217; which includes; tea, coffee, milk and sugar, water, orange juice, some tasty biscuits, and a bottle of wine!&nbsp;<\/p>\n\n\n\n<p style=\"font-size:14px\">Cot\u2019s and high chairs are available to hire and can be ready in your villa when you arrive. Please let us know when booking.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:14px\">All towels, including pool towels, are included.<br>Housekeeping service. For those staying with us 12 nights or over, fresh linen and towels and a light cleaning of your villa are included. <\/p>\n\n\n\n<p style=\"font-size:14px\">Air Conditioning is available in the majority of our Villas and is coin-operated.<\/p>\n\n\n\n<p style=\"font-size:14px\">Almost all of our villas are alarmed and some are equipped with a safety deposit box.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:14px\">Lanzarote does not operate a weekly rubbish collection. Household rubbish and recycling need to be taken to one of the readily available roadside bins which are emptied daily.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:14px\">We regularly maintain and clean all of our Villa pools. If your pool is scheduled to be cleaned &#8211; you will find further details with the villa.<\/p>\n\n\n\n<p style=\"font-size:14px\">TV\u2019s with our Villas Nows holiday villas have a majority of local and international channels including many of your home favourites. For more information on how to operate your TV please refer to your <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Villas<\/mark><\/strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\"><strong>Now<\/strong><\/mark> tablet &#8211; property guides.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#feb711;color:#feb711\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Your <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Villas<\/mark><\/strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\"><strong>Now<\/strong> <\/mark><strong>Tablet<\/strong><\/h2>\n\n\n\n<p style=\"font-size:14px\">Inside your holiday villa, you will find a <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Villas<\/mark><\/strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\"><strong>Now<\/strong><\/mark> tablet which contains lots of useful information about Playa Blanca including excursions, things to do, and dining out.<br>We\u2019ve also included videos of how to use your TV, set your alarm, etc., and important information on who and how to contact us should you need anything during your stay. Members of the <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Villas<\/mark><\/strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\"><strong>Now<\/strong><\/mark> team are based in Playa Blanca and are on hand if needed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"630\" src=\"https:\/\/www.villasnow.com\/discover\/wp-content\/uploads\/2023\/04\/Example-layout-1-1500x630.png\" alt=\"\" class=\"wp-image-21\"\/><\/figure>\n\n\n\n<p style=\"font-size:16px\"><strong>Welcome visit.<\/strong><\/p>\n\n\n\n<p style=\"font-size:14px\">A member of our Guest Relations team aims to come and say hello the day following your arrival.<br>Our <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Villas<\/mark><\/strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\"><strong>Now<\/strong><\/mark> Guest Relations team all live in Lanzarote and have done for many years. A fabulous source of knowledge about the Island, our team knows the best excursions and adventures to suit any age and budget! They\u2019re more than happy to book your excursions and can even get you some great discounts!<br>You can email <a href=\"mailto:guests@villasnow.com\">guests@villasnow.com<\/a> or WhatsApp\/Message +34 674 412 427&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"630\" src=\"https:\/\/www.villasnow.com\/discover\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2022-10-12-at-17.22.37-4-1024x630.jpeg\" alt=\"\" class=\"wp-image-27\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Everything you might need to know from arriving at Arrecife airport to settling into your villa and beyond! <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,14],"tags":[15,16],"class_list":["post-11","post","type-post","status-publish","format-standard","hentry","category-faqs","category-your-holiday-villa","tag-faqs","tag-useful-information"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs &amp; 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